TURNAROUND TIME – We generally complete an order within 10 business days from the time of receiving 100% payment of the total invoice, finalized artwork, and all order information needed to provide a pre-production proof. If there are delays in payment or finalization of artwork this will extend the turnaround time. Shipping time is not factored into the 10 business days.

RUSH ORDERS – Any deadline requested that falls under our 10 business day turnaround time will be considered a rush order. Please call or email regarding production schedule availability and pricing on rush orders.

PAYMENT – 100% Payment of the total invoice is required before any order goes into production.

ARTWORK – Preferred artwork file formats are .AI / .EPS / .PSD at a minimum of 300 DPI. If your artwork was created using Photoshop please make sure each color is on a separate layer. If your design contains fonts, please convert these to outlines. All artwork should be sized to the actual desired print size. If artwork is not print ready an $80 per hour artwork fee may apply. You can send all print ready artwork files to print@senecapress.com. If the file size is larger than 15 MB we recommend using www.dropbox.com

PROFANITY – We do not print Profanity or any material we deem Offensive, Racist, or Hateful.

PROOFS – A pre-press digital proof will be sent to you via email once all artwork is finalized. The proof includes detailed information such as print location, print placement, size of print, ink colors, print method, and color of shirt. It is the clients responsibility to carefully look over all details including spelling and design elements before sending approval. Once proof is approved Seneca Press can not be held responsible for spelling errors or changes made after approval.

INK COLORS – We prefer to use a Pantone color book as a reference for any ink colors requested. Although we cannot guarantee Pantone matching this is the best way to accurately communicate colors to the client. Due to the fact that computer monitors and mobile device displays are all set to different values a physical Pantone swatch will provide the most accurate reference point.

WATER BASED AND DISCHARGE DISCLAIMER – Exact Pantone color matching is not possible when using water based and discharge inks.The variations in print color that occur are due to the garments original cotton color (Country of Origin), dye lot (Differing factors of when and how the thread was dyed), and the quality of cotton used to produce the garment (Standard, Ring-Spun, Combed). We always strive to do our best to reflect the colors of the original artwork by using Pantone color values but are not able to guarantee exact Pantone matching due to the many variables stated.

PRINTING OVER SEAMS – Printing over seams is not ideal! When printing over seams, hems, and pockets inconsistencies will occur. We will print over seams, hems, and pockets when it is requested but Seneca Press will not be held responsible for inconsistencies in print coverage, ink buildup, or misregistration of the final print. We suggest using a distress filter over your design when printing over seams to make the inconsistencies appear as a design element.

PRINT PLACEMENT – Although we specify a measurement of distance from the collar to the print area for placement there may be a variation of up to 1″ in either direction. This variation is acceptable and will not be considered a misprint.

SCREEN CHARGES – We do not charge screen or setup fees except in the case of contract printing.

CONTRACT PRINTING – Contract printing is when the client supplies all garments. These garments are drop shipped to our facility, printed, and then blind shipped to a specific location. Various fees apply in contract printing. If you are interested in this printing service you may request a contract price list. Specific quantities must be met to qualify for contract printing. Special pricing and Free Shipping do not apply with Contract Printing.

CUSTOM CARE LABELS – If the shirts you have selected for custom care labels do not have a tear away style tag we will remove the original manufactures care tag using scissors. We may leave a small trace of the original tag to avoid cutting into the hem of the shirt. We also suggest using a medium gray plastisol ink to avoid the custom imprinted care tag from penetrating the fabric and showing through the back of the shirt on light colored garments. The following information must be included in the custom care label artwork: Brand Name / RN#, Fabric Content, Country of Origin, Care Instructions.

SHIPPING – We use UPS ground for all orders shipped within the US. Seneca Press will not be held responsible for any delays or damage caused by UPS.

MANUFACTURES DEFECTS – Seneca Press is not responsible for manufactures defects such as variation in size, stitching, color, and fit of garments.

REFUNDS – We do not issue refunds. If a print is determined to be incorrect according to the specifications on the approved proof, we will offer a reprint of the incorrectly printed shirts.